Questions and answers
What shop owners ask before they start and after. If your question is not here, write to us on WhatsApp.
The trial and the subscription
What happens when the seven days are over?
You choose Basic or Economic and pay. If you do not subscribe, the app and the dashboard close; nothing is deleted, and everything opens again as it was once we confirm your payment.
Can I pay in lira?
Yes. The price is in dollars, and you can pay in lira at the exchange rate. Give the amount and the currency when you send the reference.
Do I lose trial days if I pay early?
A paid period starts on the day we confirm the payment, and the trial ends there, so to use all seven days, pay near the end. A renewal is added after the end of the paid period, so you lose none of it.
And if I am late renewing after I have paid?
Seven days before the end, a notice shows in the app. After the end, everything works for fourteen days. After that the till keeps selling, with returns, shifts and the daftar, and the dashboard stops until you renew. A shop that has paid never stops selling.
Is there a limit on the number of products or sales?
No. No plan limits how many products, sales or customers you have.
Selling and the rate
What happens if the internet is down for days?
The phone keeps selling for up to 30 days without reaching the server, and counts down in the last week. Every sale is kept on the phone and goes up when the connection is back. If 48 hours pass with no confirmed exchange rate, checkout stops until a new rate arrives, or until someone on the phone types one in for it.
Where does the exchange rate come from?
The Mizan server fetches the market rate every fifteen minutes. The owner or a manager can type one in, and it holds until a different market rate arrives. Each sale keeps the rate it was rung at.
Which pound does Mizan show prices in?
The new Syrian pound: 100 old pounds are 1 new pound.
Which ways of paying does the till take?
Seven: cash, Sham Cash, Syriatel Cash, MTN Cash, transfer, card, or on credit in the daftar.
Can I bring my paper daftar’s debts into Mizan?
Yes. When you add the customer in the app, type what they owe in the paper daftar; it is recorded as the first movement on their account, with a credit limit if you want one.
Devices and data
Do I need a computer or special hardware?
No. An Android phone is enough, and a barcode scanner is optional. Every plan has a till on a computer for those who want one, and the Economic dashboard opens in any browser.
Does it work on an iPhone?
The till app is for Android. The dashboard works in any browser, an iPhone’s included.
Where is my data kept?
On the phone, in an encrypted database, and on the Mizan server, where each shop is kept apart from every other. Nothing is deleted when a trial or a subscription ends.
I have more than one branch and more than one cashier. Is Mizan enough for me?
Yes, on the Economic plan: more than one branch, more than one till per branch, and staff accounts with roles: owner, admin, manager, cashier.
Not found your question?
Ask us on WhatsApp. We answer in Arabic.
A WhatsApp number shows here when our server answers. Until then, the way to reach us is on the app’s subscription page.
Try it in your shop for seven days
Get the app, register your shop, and sell from the first day. If you want to ask before you start, we answer on WhatsApp, in Arabic.